Refunds Policy

QuizLounge aims to provide high-quality quiz experiences. Refunds are considered only in specific cases to ensure fairness and transparency.

Eligibility for Refunds

• If you are charged but cannot access the purchased quiz due to a technical error (e.g., payment processed but quiz not unlocked).
• If you are double-charged for the same quiz or subscription.
• If a purchased quiz is removed from the platform within 24 hours of purchase and you have not attempted it.

Non-Refundable Situations

• Refunds are not provided for completed quizzes or tests.
• Refunds are not issued for dissatisfaction with quiz content, unless the content is proven to be misleading or incorrect.
• Free quizzes and trial content are not eligible for refunds.
• Customized plans and reports are non-refundable once delivered, unless there is a technical issue or the product is not as described.

How to Request a Refund

• Contact support within 7 days of the transaction.
• Provide transaction details, your email, and a brief description of the issue.
• Email: support@quizlounge.net or use the Contact Us form.

Processing Time

• Refund requests are reviewed within 3 business days.
• Approved refunds are processed within 7 business days to the original payment method.

Exceptions

• QuizLounge reserves the right to refuse refunds in cases of abuse or violation of terms.